Help centre

How can we help?

Answers to common questions. Still stuck? Email [email protected] and a person will reply within 2 business days.

Frequently asked

Are your apps official HP, ChatGPT or Google apps?

No. HUF Ltd is an independent developer. We are not affiliated with, endorsed by or sponsored by HP, OpenAI (ChatGPT), Google, Apple, Microsoft, Anthropic or any other brand we mention. Brand names only describe compatibility. See our Brand Notice.

Will using your app get my HP, ChatGPT or Google account banned?

No. We never ask for your third-party passwords. We use only official APIs and standard protocols, and we never act on your third-party accounts. Our AI apps use HUF Ltd's own API access, not your personal account. See User Consent & Third-Party Services.

My printer isn't found. What should I do?

Make sure your phone and printer are on the same Wi-Fi network, allow "Local Network" access (iOS: Settings → Privacy → Local Network), restart the printer, and turn off VPN or guest-network isolation. For hardware faults or warranty issues, contact your printer's manufacturer.

How do I cancel my subscription?

Cancel through your App Store or Google Play subscription settings. Deleting the app doesn't cancel it. See Subscriptions & Refunds.

How do I get a refund?

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Order history). We are happy to support your request. Email [email protected].

How do I delete my account and data?

In the app, go to Settings → Account → Delete Account, or use our web deletion form. Data is deleted within 30 days.

Is the AI always correct?

No. AI can make mistakes, so check important information yourself. See our AI Disclosure.

Do you sell my data?

No. We never sell personal data. See our Privacy Policy.

How can we help?

App support

Billing

Delete data

Privacy

Frequently asked